Information

House Rules/Health/Safety Information

House Rules/Health/Safety Information

 

 

This Health & Safety information, together with Rental Agreement, will form the basis of your agreement with GaliaHomes. They apply only to holiday arrangements which you book with us and which we agree to make, provide or perform as applicable as part of our agreement with you.

Please note, it is the requirements and standards of the country in which any services are provided and apply to those services which make up your holiday and not those of your home country. As a general rule, these requirements and standards will not be the same and may sometimes be lower.

IMPORTANT VILLA INFORMATION

Within your villa, you will find a manual with safety information specific to each villa. Please take the time on arrival to familiarize yourself with the safety features and layout of the villa. In particular if you are travelling with children, please take the time to point out to them any areas in which they should take particular care such as the pool or on balconies. 

VILLA AND SAFETY
We aim to ensure that all of our villas are as child friendly as possible. However, care should always be taken, especially round the pool area with supervision being given to children at all times. We do sell holidays aimed at families and make efforts to ensure that reasonable care has been taken to address matters within the borders of the properties. Some villas are better suited than others for young children and the less mobile, so we advise you to fully investigate the suitability of the property before you book.

Email us and ask as many questions as you want. If something is important to you, do not assume but discuss with us and we shall assist you with your query.

Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group.

 

Many terrace walls are 90cms to 1 meter high, whilst others may be less. There may also be roof terraces with low walls, where in most cases we ensure these are gated or blocked off. However, depending on the layout and design of the property this is not always possible.

If you have any concerns about the safety of your villa please contact us immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible.

Many single storey villas have several steps inside them and gardens may have some drops or slopes. Several villas have staircases that can be steep and occasionally low head heights.

The ground surface inside and outside the villa may be wet due to the maid cleaning them on arrival, departure and any other day when the maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.

We insist that all our villas with gas installations have been inspected by a qualified gas safety engineer.

All our villas are fitted with a smoke detector. In the event of a fire you should immediately vacate the villa ensuring all members of your party have been evacuated and are safe. After accounting for the members of your party call the emergency services and your Villa Representative.

 
 

SWIMMING POOLS
The pool sizes in our descriptions are approximate and for guidance only. Some pools are irregular shaped and have been measured at the longest and widest points. Pools are maintained and cleaned on a regular basis. A pool net is provided, and it is normal custom for clients to remove any debris such as leaves and twigs.

Occasionally, due to extensive use of the pool, water in the ears can cause an ear infection, especially with children. This does not necessarily mean the pool does not have the correct level of chlorine but it should immediately be checked out. A simple precautionary measure is to dry your ears well after you leave the pool to ensure you remove any trapped water that may become infected.

If you have any concerns about your pool, contact our Villa Representative immediately.
Some pools now have salt-water filtration systems as opposed to using chlorine.
Please ensure that the villa you book is suitable for your requirements regarding children and non-swimmers.
The swimming pool is an essential part of holidaying for many people, but remember that, misused, it can be dangerous. However, by applying just a few simple common sense rules you can be sure of thoroughly enjoying your time in the pool.

 

 

Make sure you know the depths of the pool. (see individual villa details)

 

Please observe our strict no diving policy.

 

Do not run around the pool side, this especially applies to children with wet feet. Some areas may be slippery when wet.

 

Do not go out of your depth and know your own limits.

 

Do not swim if you cannot see the bottom of the pool. If this is the case contact your Villa Representative as soon as possible. Heavy weather or thunderstorms can cause pools to turn cloudy. Cloudiness can also be caused by excess suntan oil, especially when non water proof types are used. Please remember that use of the poolside shower before swimming can help to keep the pool clean. Children and fair skinned people should wear a hat and T-shirt whilst in the pool as harmful ultra violet rays can penetrate water up to a depth of 1.5m and are reflected off the water surface.

 

Beware of dangerous surfaces, drainage channels slippery tiles or raised edges.

 

Always supervise children and non-swimmers in and around the pool area.

 

Avoid swimming if you have been drinking alcohol, especially late at night. Do not swim within 1 hour of eating - it can be fatal.

 

 

SWIMMING POOL HEATING

Many of our pools (see individual villa details) have been fitted with pool heating. This provides the pool with a beneficial warming, but does not make it a 'hot' pool. The temperature in the heated pool is no higher than 27º C.

Between November and April the pool heating equipment may not be adequate to heat the pool to a comfortable temperature and under these circumstances, no refund will apply. We cannot be responsible for any non-operational time out of our control.

If the pool has a cover, please use it. It will significantly increase the temperature of the water but care must be taken at all times when a pool cover is used to ensure the safety of users especially children.

 Additionally, should the pool temperature exceed 27° C the pool heating will be turned off.

 
 

INFINITY OR SPILL OVER SWIMMING POOLS

Some of our villas feature an infinity or spill over pool, which means one side of the pool is a water fall with no barrier. When you are swimming the blue of the pool, meets the blue of the sky or sea, which aesthetically is very pleasing. These pools are safe but are should be taken regarding children. If you have any doubts about the suitability of this type of pool, please enquire at the time of booking for details of your chosen villas pool.

 

 

SWIMMING POOL WATER/COLOUR EFFECT

Chlorine is a natural bleaching agent. The more the pool is used and the warmer the weather, the more chemicals are required to keep swimming pool water safe to use. This can react with certain fabrics and dyes used on them, causing them to lighten or discolour. Many items of swimwear carry warnings to this effect and we do not accept any responsibility for any damage caused to client's property, whilst complying with our contractual obligations to ensure your swimming pool remains safe to use.

We would advise that certain colours of blonde hair may also develop a green tinge. This reaction is natural and does not mean the chemical balance of water is incorrect. Please ensure you rinse your hair thoroughly in fresh water after using the pool. Shampoos are available in most supermarkets or chemists abroad which can resolve this problem.

 

GLASS WINDOWS AND DOORS

Please be very careful with windows, especially full length glass patio doors. The glass may not be toughened and occasionally, in a strange environment, accidents occur more easily than they can do so at home.


LOCAL BEACHES

Please be aware of the local safety precautions when you visit the beaches. At all times for your own safety comply with the suggestions of local lifeguards, warning notices or flag systems. Should you have any concerns consult a qualified authority or your Villa Representative.

 
 

LINEN AND WASHING MACHINES

Linen is supplied. Should any person in your party have allergies to washing substances, please bring your own.

 
 

GAS SUPPLY

Where gas water heaters are used in villas, they are subject to an inspection by local qualified engineers and a worthiness certificate issued.

 

SECURITY

Crimes against people and property are a fact of life and you have the same responsibility for your personal safety as you do at home. All clients should be extra vigilant and ensure great care is taken of your property. Be sure to close and lock all the villas windows, shutters and doors at night and set the security devices when you are away from the villa during the day or at night time when you are in bed, depending on the type of system installed. Additionally take care to lock your villa when you are relaxing around the swimming pool or perhaps enjoying an afternoon snooze or siesta.

In the event of theft, report this to your local police and inform your Villa Representative. Be sure you obtain a police report covering the incident or loss, in order to make a claim on your holiday insurance. Please be aware it can take a considerable time to make a police report and in some resorts you will need the help of a professional translator for which a charge will apply. Please note we do not offer compensation resulting from activities of theft or accept any responsibility for such matters.

 
 

CHILDREN'S SAFETY

Children are naturally curious where there are lots of things and areas to explore. Ensure your children are not left unsupervised at any time and be especially careful with balconies, swimming pools and other potentially dangerous areas such as stairs.